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Support, answers and tools for the journey

Whether you need someone to talk to right now or you're planning training for your organisation, start here.

If you or someone you know is in crisis, support is available right now

These services are free, confidential and available today. You don't need to be in a formal crisis to reach out.

  • Lifeline13 11 14

    24/7 crisis counselling and suicide prevention support, with text and online chat also available.

  • Emergency000

    If life is in immediate danger, call an ambulance or the police.

  • Kids Helpline1800 55 1800

    Free, confidential counselling for children and young people aged 5 to 25.

  • Beyond Blue1300 22 4636

    24/7 support for anxiety, depression and general mental wellbeing.

  • Outside Australia

    In Canada, call or text 9-8-8 (Suicide Crisis Helpline). In Aotearoa New Zealand, call or text 1737.

Suicide prevention news and updates

A curated selection of news, research and campaigns from across the suicide prevention sector, reviewed and refreshed periodically by our team.

Frequently asked about I-SPOT training

Can't find your answer? We're happy to talk it through.

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Who is I-SPOT training for?

I-SPOT is suitable for community members, frontline and health workers, young people and whole organisations. Our four programs (Community & Frontline Workshop, Train-the-Trainer, Youth Program and Organisational Cultural Safety) cover different roles and levels of depth, so there's a starting point for most audiences.

Is training delivered online, in person, or both?

Every I-SPOT program can be delivered face-to-face, online, or as a blend of both, depending on what suits your community, team or organisation.

Where does I-SPOT operate?

We deliver across Australia, with a strong focus on Central Australia, as well as in Canada and Aotearoa New Zealand, partnering with First Nations communities in each region.

Is I-SPOT accredited?

Yes. I-SPOT is accredited against the Suicide Prevention Australia Standards and holds QIP (Quality Innovation Performance) Accredited Program status: the first culturally safe, 100% Indigenous-owned, designed, led and accredited program of its kind. It was also recognised with a Highly Commended Award in the Priority Populations category at the 2026 Suicide Prevention LiFe Awards.

Can our organisation become a licensed I-SPOT facilitator?

Yes. Our Train-the-Trainer program is built for this. It licenses your own staff to deliver I-SPOT internally, so cultural safety capability stays inside your community or organisation for the long term.

How does I-SPOT support our Reconciliation Action Plan?

Our Organisational Cultural Safety program is designed for organisations working through a RAP, particularly at Stretch and Elevate tiers, embedding cultural safety and trauma-informed practice across a whole workforce rather than as a one-off session.

How do we book a program or ask a question first?

Send us an enquiry through our contact page and our team will get back to you within two business days to talk through the right fit.

Independently accredited, on the record

I-SPOT (Indigenous Suicide Prevention Online/Outreach Training) has met the requirements of the Suicide Prevention Accreditation Program with Quality Innovation Performance Limited (QIP), assessed against the Suicide Prevention Australia Standards for Quality Improvement, 2nd Edition.

Accredited from
24 September 2025
Valid until
24 September 2028

You're welcome to view or download the certificate for your own records, funding applications or reporting.

Open the full certificate (opens in a new tab)
I-SPOT Suicide Prevention Accreditation Program certificate from Quality Innovation Performance (QIP), effective 24 September 2025 to 24 September 2028.

Program and organisation handbooks

Detailed reading for boards, managers and anyone preparing a funding or procurement case.

I-SPOT · PDF

The I-SPOT Program Handbook

Our full program handbook, covering the LALA framework, program design and delivery, facilitation protocols, cultural safety commitments, and how we evaluate impact.

Open the program handbook
Connection Works · PDF

Our Organisation Handbook

A look inside Connection Works itself: our ethos, cultural lens, goals, partnerships and approach to quality improvement, for organisations who want to know who they're working with.

Open the organisation handbook

More guides on request

We're building out more downloadable guides. In the meantime, ask and we'll send the right one straight to your inbox.

  • I-SPOT overview one-pager

    A plain-language summary of our programs, formats and delivery regions, useful for circulating internally before a decision.

    Request the one-pager
  • Aligning training with your RAP

    How I-SPOT's Organisational Cultural Safety program maps to Reflect, Innovate, Stretch and Elevate RAP commitments.

    Request the RAP guide

Talk to our team about what your community needs

Ask a question, request a guide, or start planning training for your organisation.

Response time
Within two business days
Delivering in
Australia, Canada and Aotearoa New Zealand